Crisis Communication Planning http://www.101publicrelations.com/crisis-commun... Whether big or small, no organization should be without a crisis communications plan. Crises happen all of the time: it could be a fire, it could be a robbery, it could be a high-profile sexual harassment case, or it could be a major safety issue with one of your products.
How To Keep the Media Wolves at Bay http://www.101publicrelations.com/mediawolves.h... The best way to deal with a “media wolf”¯. The top 5 mistakes people make in bad news situations. What to say when you can’t answer a question. What to do if you suspect the report has an agenda and is out to get you.
